1. Scope
This policy explains how cancellations and refunds work for adRobin subscriptions and packs. It forms part of the Terms of Service. The Service is supplied to businesses only, so the statutory right of withdrawal for consumers does not apply.
2. Cancelling a subscription
- You can cancel at any time in the app, under Billing, or by writing to [email protected].
- Cancellation takes effect at the end of the billing period already paid. You keep access until then, and you will not be charged again.
- After that, your account moves to the free, view-only plan. You can export your content as described in the Terms.
3. Refunds
| Situation | What we refund |
|---|---|
| Monthly renewal charged, with no use of the Service since the renewal, requested within 48 hours | The full renewal amount |
| Monthly subscription with any use in the current period | No refund. The cancellation takes effect at the end of the period. |
| Annual renewal, requested within 30 days of the renewal date | The unused months, minus the credits consumed in the period valued at the list price of top-up packs. The amount can never be negative. |
| Credit packs | The unused part, if requested within 14 days of purchase. Credits already used are not refundable. |
| Duplicate charge or billing error | The full amount charged in error |
| Material reduction of the Service or of your plan, as described in the Terms | The unused part of the prepaid period |
- Trial credits and promotional credits have no monetary value and are not refundable.
- Credits that have not been used when a refund is made are cancelled.
- Refunds are made to the original payment method, usually within 5 to 10 business days. We issue the corresponding credit note.
- We may offer account credit instead of a refund in goodwill situations not covered above.
4. How to ask for a refund
Write to [email protected] from the email address of your account, stating your company name and the charge concerned. We will reply within 5 business days.
5. Disputes with your bank
If you do not recognise a charge, please contact us first. Most issues are solved quickly. Disputing a legitimate charge with your bank without contacting us may lead to suspension of the account, as provided in the Terms.
6. Fraud
If we detect that a payment was made without the cardholder's authorisation, we refund it in full, cancel the subscription and may close the account.